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About age verification

Age verification

To protect children and young people, some types of content are classified by the mobile industry as suitable only for people aged 18 or over. You will need to verify your age in order to gain access to such content.

If 'Parental Control' is activated on your mobile and you don’t want it anymore, you’ll need your PIN to remove it. If you don’t have the PIN that you set-up on activation, you'll need to verify that you're over 18. You can do this either via WAP, by visiting an O2 store or by contacting customer service using the 'Contact Us' link below.

This is necessary to ensure that children and young people are only allowed to access WAP content, which is suitable for all ages. To verify your age at an O2 store, you'll require official documentation such as a passport or a photocard driving licence.

To verify your age remotely, you'll be asked to enter the following details:

•	Initials
•	Postcode
•	Credit/debit card details
•	Email address

These details are then checked and validated against the Electoral Roll.

We need to confirm that your card is valid and that you are who you say you are.

This can be paid for with a credit card that is registered to yourself. We need to confirm that your card is valid and that you are who you say you are and, for this reason, £1 will be debited in order to process this. Once this transaction in complete we will reimburse you with £2.50 on your Pay Monthly account or to your Pay&Go credit.